Support - Responsible Gambling

Responsible Gambling

White Lotus Casino aims at ensuring that all players have fun while playing and they are safe doing so. However, we do understand there is a small number of players that find it hard to control themselves in the process, so this section is a helpful read should you have any concerns you are among those players as it provides certain guidelines to responsible gaming. Please have in mind that the main purpose of gambling is entertainment and it should not be considered as a means for making money and be aware at all times of the time and money you spend while playing.

In the sections below you will find a simple test that you can take if you think you might have issues with your gambling behavior.

Playing at White Lotus is forbidden for players under 18 years of age (or under the legal age of the country they reside in) and players are requested to provide a proof of identity for protection of both sides. Should you have any concerns or questions, please contact us and we will do our best to help you and provide all the information you might need.

Protection of Minors

Please note that Internet is so widespread and easy to access on a number of devices, responsible gaming depends heavily on responsible parenting when it comes to the protection of minors.

Parents, pay attention!

  • Do not leave the casino software open if you plan to leave the computer unattended while your children are nearby
  • Make sure your children will not be able to figure out the password for your account easily
  • Do not encourage or allow underage people to take part in gambling activities of any kind
  • Store your casino login details at a place where the children will not be able to have access to them
  • Do not save passwords on your computer – that makes them easily accessible. Memorize them or write them down but make sure you keep them out of the reach of minors
  • Monitor the amount of time your children spend online and install a filtering program of your choice to control the access to some inappropriate websites on the Internet.

Filtering Programs

People under 18 years old are not allowed to register and play at White Lotus Casino. If you need to protect the computer you use and prevent the access of minors to some website, check the list of filtering programs bellow to find how they work and pick the one that suits your needs best.

Player Self-Exclusion

We aim at providing high-quality entertainment to our players but we do understand that a small number of them can find it addictive or harmful. We strive to create as safe and responsible gaming environment as possible by utilizing eCOGRA's responsible gaming standards.

If you are concerned about your gaming behaviour, please look into the following options:

  • A minimum seven (7) day cooling off period;
  • A minimum six (6) month self-exclusion period.
  • Permanent self-exclusion from all casino activity.

If you request one of these options, your account with White Lotus will be suspended for the said period of time and can only be reactivated upon your specific request. You will also not receive promotional e-mails from us for the specified time. The above listed exclusion types, as well as a permanent self-exclusion, can be requested at any time by e-mailing our support department. They will be able to guide you through the procedure and close your account for the desired period of time.

Deposit Limits:

In order to have a safe and pleasant gaming experience, players also have the option of altering the deposit limits to their accounts at any time.
There are three types of deposit limits to consider:

  • Daily deposit limit – it refers to the deposits that players can make for 24 hours
  • Weekly deposit limit – it refers to the deposits that players can make for a period of 7 days 
  • Monthly deposit limit – it refers to the deposits that players can make in a month

When contacting our support team, please make sure you specify which of the limits you wish to update and to what particular amount so that they would be help you quickly and efficiently.

Self Assessment Test

1. Do you feel that gambling interferes with your work in any way that harms it?

2. When you win, do you feel the need to play until you win more/again?

3. Do you happen to borrow money in order to play?

4. Do you feel guilty if you play and lose the money?

5. Do you consider gambling activities a source of income?

6. If you lose, do you feel the need to play more to make up for the loss?

7. Do you gamble for longer than you thought you would?

8. Do people consider you as a gambler?

9. Have you played until you have lost all the money you had at the specified moment?

10. Do you feel that gambling plays a substantial part of your life?

11. Have you considered selling personal belongings to earn money for gambling activities?

12. Do you consider 'gambling money' as being excluded from the everyday household budget?

13. Do you use gambling to take your mind off a tough day at work?

14. Are your friends and family concerned about the time and money you spend while gambling?

15. Do you consider gambling activities as a way to escape from stress?

16. Would you be willing to commit an illegal act to obtain funds for gambling?

17. Is your gambling affecting all spheres of your life in a negative way?

18. Have you celebrated good news by allowing yourself to spend some time gambling?

19. Is gambling the main thing you want to win and be good at?

20. Does your gambling make you want to escape your life so much that you have actually considered committing suicide?

If your answer was Yes to seven or more of the above questions, please consider receiving assistance from the following organization:

Contact details

National Council on Problem Gambling: 0 800 006 008 or